Terms of Service

Reservations

A reservation is confirmed only once we have accepted it and payment has processed. You are responsible for the accuracy of the pickup address, destination, date, time, passenger count, bag count and flight number you provide.

Modifications must be made at least two hours before pickup. Changes requested inside two hours may incur waiting time or additional charges.

Rates and charges

We quote a flat rate for your route and vehicle class before the reservation is confirmed. That rate covers the fare, and there is no meter and no surge pricing. Tolls and parking are not included in the quote and are added to the final invoice at cost. On routes into New York that means the Port Authority crossing toll and, for destinations in Manhattan below 60th Street, the city's per-trip congestion charge — both set by the operating agencies rather than by us.

Payment

We accept all major credit and debit cards, including Visa, Mastercard, American Express and Discover. Payment is processed at the time of booking, and your reservation is confirmed once payment goes through. Special events, larger vehicles and extended service may require a deposit. By confirming a booking you authorise us to charge the card on file for the fare and for any additional charges incurred during service, such as waiting time, tolls, parking or additional stops.

Waiting time

Complimentary waiting is 45 minutes after landing for domestic arrivals and 60 minutes for international arrivals, measured from the actual landing time rather than the schedule. Local pickups and private aviation FBO pickups include 15 minutes. Beyond the grace period, waiting is billed in 15-minute intervals at $1.50 per minute for a sedan or mini SUV, $2.00 per minute for an SUV and $3.00 per minute for a Sprinter van. Flights are monitored in real time and dispatch is aligned to actual landing times.

Cancellations and no-shows

Cancellations six hours or more before pickup are fully refundable. Inside six hours the reservation is charged in full. Sprinter van reservations require 48 hours notice, and inside 48 hours are charged in full. Same-day reservations are non-refundable once the vehicle has been dispatched. Exceptions apply only where a flight or event is cancelled due to severe weather, a natural disaster or a state-declared emergency; private events are excluded. Approved refunds process in 7-10 business days, and all cancellations must be made by phone at 848-336-4270.

If the chauffeur cannot reach you at the pickup location, the trip is treated as a no-show after 30 minutes and billed at 100% of the fare plus any applicable waiting time.

Add-on services

Meet-and-greet is available for $30 plus parking. For domestic arrivals your chauffeur meets you at baggage claim; for international arrivals, outside customs; for private aviation, inside the FBO lounge where clearance allows.

Yes. Child seats are $30 per seat, and must be requested at the time of booking. Tell us each child's age and weight when you book so the correct seat is fitted in advance.

Luggage and capacity

The quoted rate covers the luggage count given at reservation. Excess or oversized luggage may require an upgraded vehicle and additional charges.

Vehicle capacities are stated as passengers and standard checked bags together. If your load exceeds the capacity of the vehicle reserved, we may require an upgrade or an additional vehicle at the applicable rate.

Passenger conduct

Smoking is not permitted in any vehicle. Seat belts must be worn. The chauffeur may end a trip where passenger behaviour is unlawful or unsafe, and no refund is due in that case.

Cleaning fees and repair costs arising from damage, spillage or soiling are charged to the card on file.

Pets

Pets are permitted only if disclosed at the time of booking. Service animals are always accepted. Additional cleaning fees may apply.

Accessibility

We do not operate a wheelchair accessible vehicle with a ramp or lift. We can accommodate folding wheelchairs and mobility aids in our standard fleet — they travel in the trunk or cargo area, and your chauffeur will help load and unload them. If you use a larger folding chair or are travelling with mobility aids as well as luggage, we would recommend booking a full-size SUV or Sprinter van for the extra cargo space. Please tell us what you are bringing when you book at 848-336-4270 so we can put the right vehicle on the trip. Powered wheelchairs and scooters cannot be accommodated.

Delays and liability

We monitor flights and plan routes with time to spare, but we are not liable for delays caused by traffic, weather, road closures, airport or airline operations, or other conditions outside our control, nor for consequential losses such as missed flights or events.

Our liability for any claim is limited to the amount paid for the affected trip. Personal items left in a vehicle are returned where possible but are carried at your own risk.

Governing law

These terms are governed by the laws of the State of New Jersey.